Privacy Policy

Your privacy is important to us. This Privacy Policy explains how lilacly.xyz (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit our website or interact with our services. By using lilacly.xyz, you agree to the practices described in this document. If you do not agree, please discontinue use immediately.

1. Information Collection

We collect information that you voluntarily provide to us, as well as data automatically gathered when you browse our platform. The categories of information we may collect include:

1.1 Personal Information You Provide

• Contact details — such as your full name, email address, postal address, and phone number when you fill out forms, subscribe to newsletters, or contact us via [email protected].
• Account credentials — if you create an account on lilacly.xyz, you may provide a username, password, and profile preferences.
• Payment information — if you purchase services or products, we collect billing details (credit card data is processed by third-party gateways and never stored by us).
• Communications — any messages, feedback, or support requests you send to us.

1.2 Automatically Collected Data

• Usage data — pages visited, time spent, links clicked, and referring URLs.
• Device & browser information — IP address, browser type, operating system, language preferences, and device identifiers.
• Cookies & similar technologies — see our Cookies section below for details.

We may also collect anonymised, aggregate data that cannot identify you personally.

2. Use of Information

We use the collected information for the following legitimate business purposes:

• To provide and maintain our services — operate the website, process transactions, deliver content, and personalise your experience.
• To communicate with you — respond to inquiries, send administrative updates, security alerts, and support messages.
• To improve our platform — analyse usage trends, troubleshoot issues, and develop new features.
• To comply with legal obligations — fulfil regulatory requirements, enforce our Terms of Service, and protect rights and safety.
• To send marketing (with consent) — if you opt in, we may send newsletters, product updates, or promotional offers. You can unsubscribe at any time.

We do not sell your personal information to third parties. Your data is used solely for the purposes outlined in this policy, unless otherwise required by law.

3. Data Protection

We implement industry-standard safeguards to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption — all data transmitted between your browser and our servers is encrypted using TLS 1.3 (SSL).
• Access controls — only authorised personnel have access to personal data, and they are bound by confidentiality agreements.
• Regular audits — we periodically review our security practices and update them to meet evolving threats.
• Secure storage — personal information is stored on protected servers with firewalls and intrusion detection.

While no method of transmission or storage is 100% secure, we strive to protect your data to the highest reasonable standard. In the event of a data breach, we will notify affected users and relevant authorities as required by applicable law.

4. Cookies